Return Policy
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Return Eligibility
We accept returns of unopened, unused fertilizers within 30 days of purchase with a valid receipt. -
Initiating a Return
To start a return, please contact us at care@nilgiriagro.com to obtain a Return Merchandise Authorization (RMA) number. -
Shipping Costs
Customers are responsible for return shipping costs. Refunds will be processed within 7-10 business days. -
Refunds and Exchanges
Original shipping costs are non-refundable unless the return is due to our error. For exchanges, please follow the return process and place a new order. -
Damaged Products
Report any damaged products within 48 hours of receipt to qualify for a replacement or refund.
Shipping Policy
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Shipping Methods and Times
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We offer various shipping methods to meet your needs.
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Delivery times and costs will vary based on the selected shipping method and destination.
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Orders are typically processed within 1 - 2 business days.
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Shipping Costs
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Shipping costs are calculated at checkout and are based on the weight of the order and the destination.
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Free shipping is available for orders over a certain amount, which will be clearly indicated at checkout.
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Order Tracking
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Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
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You can use this number to track the status of your shipment on the carrier’s website.
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International Shipping
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We ship to selected international destinations.
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Shipping times and costs for international orders will be provided at checkout.
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Please note that international shipments may be subject to additional fees, such as customs duties and taxes, which are the responsibility of the customer.
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Delivery Issues
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If you encounter any issues with your delivery, please contact our customer service team at care@nilgiriagro.com.
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We will assist you in resolving any problems, including lost or damaged packages.
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